We strive to offer services of the highest standard to our clients and their audience.
A few of the ways that we measure these standards include:
Attendee Satisfaction
Often measured in a post-event survey. We also measure this by observing the attendee’s overall engagement with the venue, catering, speakers, MC and event staff.
Cost Effectiveness / Value for Money
When selecting all aspects of an event, we choose the venue, catering, speakers etc. of the highest quality to ensure customer satisfaction and value for money.
Time Management
Time Management is one of the most important elements of any event. Our team of experienced event professionals ensure that all runs smoothly and on time by keeping very clear and concise communication with the key stakeholders, venue, caterers, speaker and MC. We create detailed run sheets, including AV-specific run sheets, speaker and MC-specific run sheets, and venue/catering-specific run sheets that are distributed and discussed with all appropriate parties prior to the event.
Professionalism
As a business that runs events in their own right, we truly understand the importance of professionalism from all staff members. Our team has successfully executed over 400 events, which is made possible due to the extensive training and practice that our team is required to undergo. Another key factor in being an event professional is being well-prepared for unexpected onsite risks, and we have received First Aid training so that we can manage these situations.
Organisation / Attention to Detail
We aim for no mistakes during an event, and we achieve this by being extremely organised throughout the lead-up, onsite and post-event periods. We keep detailed records of all contracts with the client, suppliers, sponsors, etc. and go through them with a fine tooth comb to ensure that our client is receiving the best service possible. We keep detailed registration information, including any dietary or special requirements for event delegates and confirm these with the venue/caterers prior to the event. Our detailed event briefs and run sheets ensure that all parties are informed and prepared for event day. We also create a Risk Management plan tailored to your event should any unexpected situations arise.
